Broadband keeps dropping

BexA22 — Wed, 08 Apr 2026 07:39:26 GMT

Hello,

I work from home and so far this morning is the broadband has dropped 5x. I currently have a green light, solid orange light, green light followed with a solid orange light.

This keeps happening more and more frequently.

Re: Broadband keeps dropping

Chrisee — Wed, 08 Apr 2026 08:48:22 GMT

@BexA22 you are buying a domestic connection from Sky the fact you use that to work from home doesn't change that and get you any priority. Sounds like there is an issue with the connection to the exchange. The online service checker innthe My Sky app run over a mobile connection can tell you if Sky arecalready aware of an issue affecting your line. The checker can take up to an hour to pick up the dropped connection but once it does it is thecquickest way to get an engineer booked.

Alternatively you can call Sky but thrybwill walk you through the same tests. If an engineer is required it is likely to be Friday before one is available.

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Broadband keeps dropping

Re: Broadband keeps dropping