topic Re: Run test in Broadband

Run test

braidyboy — Wed, 08 Apr 2026 04:19:45 GMT

Re: Run test

caesarome — Wed, 08 Apr 2026 04:36:28 GMT

@braidyboy

What is the result of the line test you ran ?

Re: Run test

braidyboy — Wed, 08 Apr 2026 04:37:38 GMT

None!! Keep saying there's a problem with the tests!!!

Re: Run test

caesarome — Wed, 08 Apr 2026 04:49:06 GMT

@braidyboy

Are you able to use this line test link instead:

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: Run test

braidyboy — Wed, 08 Apr 2026 04:53:23 GMT

Tried that but nothing happened again

Re: Run test

braidyboy — Wed, 08 Apr 2026 04:54:06 GMT

Re: Run test

caesarome — Wed, 08 Apr 2026 05:07:57 GMT

@braidyboy

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this and will not happen until 8am at the earliest:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Run test

LJB-C — Wed, 08 Apr 2026 10:19:55 GMT

Thanks for escalating this @caesarome. We’ve sent @braidyboy an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.