topic Re: Sky router light no light in Broadband

Sky router light no light

Sasha31 — Tue, 07 Apr 2026 13:40:31 GMT

Hello,

I unplugged my router to move a table and I've plugged it back in and the light and WiFi is not coming back on.

on the open reach on the wall the power light and the PON lights are on the other two aren't.

could I have some advice please?

Re: Sky router light no light

caesarome — Tue, 07 Apr 2026 17:08:00 GMT

@Sasha31

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.