topic Re: Slow speeds in Broadband

Slow speeds

RJKennedy — Tue, 07 Apr 2026 16:11:31 GMT

Upgraded from fibre 500 to fibre GigaFast. Speeds however have become even slower! App shows speed to the hub is just under 600Mbps, however all my speed checks are showing less than 150Mbps. Prior to the upgrade, I was getting speeds of at least 3/400. Customer service as useless as ever.. does anyone have any tips or advice? Still using the old black router from 5+ years ago, cannot get the newer max hub unless I pay EVEN MORE per month.

Thanks in advance.

Re: Slow speeds

TimmyBGood — Tue, 07 Apr 2026 16:58:13 GMT

@RJKennedy wrote:

Still using the old black router from 5+ years ago, cannot get the newer max hub unless I pay EVEN MORE per month.

Presumably a Sky Broadband Hub (released in 2019). Those pre-dates gigabit FTTP and are specified to WiFi 5, so although they can sling the full speed over ethernet cable they aren't going to do so wirelessly.

Having said that, Max Hubs actually being worse is one of the most common posts here...

Re: Slow speeds

RJKennedy — Thu, 09 Apr 2026 06:44:00 GMT

Yes, it's the old SR203. A replacement was sent as they said that was the issue.. and still only getting 140Mbps despite speed to the hub supposedly being at 680Mbps