https://helpforum.sky.com/t5/Broadband/Unsuccesful-connection/m-p/5247767#M558930 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4654197">@Janey01</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 07 Apr 2026 08:01:56 GMT LJB-C 2026-04-07T08:01:56Z https://helpforum.sky.com/t5/Broadband/Unsuccesful-connection/m-p/5247147#M558784 <P>I've gone through all tests several times but TV still not connected to Internet. Nothing visible on "Apps" on TV. 3 x green lights on box. Getting nowhere after 2hrs spent going through all instructions! HELP!</P> Mon, 06 Apr 2026 07:53:04 GMT https://helpforum.sky.com/t5/Broadband/Unsuccesful-connection/m-p/5247147#M558784 Janey01 2026-04-06T07:53:04Z https://helpforum.sky.com/t5/Broadband/Unsuccesful-connection/m-p/5247767#M558930 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4654197">@Janey01</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 07 Apr 2026 08:01:56 GMT https://helpforum.sky.com/t5/Broadband/Unsuccesful-connection/m-p/5247767#M558930 LJB-C 2026-04-07T08:01:56Z