topic Return the old device in Broadband

Return the old device

Laurentiupatru — Tue, 07 Apr 2026 07:50:48 GMT

hi I just want to let you know , i all ready sent back the old device to you to avoid any cahrges thanks

Re: Return the old device

GD1 — Tue, 07 Apr 2026 08:03:04 GMT

@Laurentiupatru You're not contacting Sky customers services, no one can identify you from a community post nor will they have access to your account.

Re: Return the old device

caesarome — Tue, 07 Apr 2026 08:47:27 GMT

@Laurentiupatru

You should be able to track the status of the return here:

https://www.sky.com/ordertracking

You can track it via the Royal mail website with the tracking code on the receipt you were given for it. There will be a delay of it arriving and being received into stock and only when this happens will your account be updated to show that it has been returned.