Wifi

Alque — Tue, 07 Apr 2026 00:36:27 GMT

My wifi is suspended and my bill is not due until the 15/4/26. Can this issue be sorted ASAP please.

Re: Wifi

Daniel0210 — Tue, 07 Apr 2026 05:02:52 GMT

@Alque wrote:
My wifi is suspended

@Alque
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

What about the March bill?

Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until any arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

topic Wifi in Broadband

Wifi

Re: Wifi