topic Re: No Wi-Fi in Broadband

No Wi-Fi

Alli19 — Mon, 06 Apr 2026 13:22:57 GMT

Unable to use Wi-Fi or sky talk - sky Q also not working

Re: No Wi-Fi

GD1 — Mon, 06 Apr 2026 13:26:50 GMT

@Alli19 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No Wi-Fi

Daniel0210 — Mon, 06 Apr 2026 13:32:50 GMT

@Alli19 wrote:

Unable to use Wi-Fi or sky talk - sky Q also not working

@Alli19

If all three aren't working are you sure your payments are up to date and your services haven't been restricted?