topic Re: Internet and WiFi not working in Broadband

Internet and WiFi not working

Mrs-E-L — Mon, 06 Apr 2026 12:59:32 GMT

For rhe last week our Internet and WiFi have been cutting out. However, last night and all day today, it has been cutting out constantly. We have tried troubleshooting and checking service/signal, apparently everything is fine. But it is, obviously not, as we yet again, not connected to Internet/WiFi.

Re: Internet and WiFi not working

Daniel0210 — Mon, 06 Apr 2026 13:04:09 GMT

@Mrs-E-L
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your Internet Service Provider (Sky).

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

NOTE: The Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so perhaps try it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Internet and WiFi not working

Sally-73 — Mon, 06 Apr 2026 13:06:16 GMT

Still have issues with internet only 2 light on hub. The middle button just keeps flashing and then god blank. And no WiFi

Re: Internet and WiFi not working

Sally-73 — Mon, 06 Apr 2026 13:11:56 GMT

Still having no internet

Re: Internet and WiFi not working

Daniel0210 — Mon, 06 Apr 2026 13:12:08 GMT

@Sally-73

Have you tried all the advice in the post above yours?

Re: Internet and WiFi not working

Sally-73 — Mon, 06 Apr 2026 13:12:59 GMT

Yes tried all actions

Re: Internet and WiFi not working

Daniel0210 — Mon, 06 Apr 2026 13:13:44 GMT

@Sally-73 wrote:

Yes tried all actions

@Sally-73

Including calling Sky to report it?

Re: Internet and WiFi not working

Sally-73 — Mon, 06 Apr 2026 13:15:13 GMT

I had the same issue yesterday. Came back on now gone off again