https://helpforum.sky.com/t5/Broadband/How-do-you-book-an-engineer-visit/m-p/5247371#M558842 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4654363">@PhilipPatrick</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 06 Apr 2026 12:42:37 GMT GD1 2026-04-06T12:42:37Z https://helpforum.sky.com/t5/Broadband/How-do-you-book-an-engineer-visit/m-p/5247367#M558840 <P><SPAN>Sky showing on TV screen but with locked symbol. No broadband light on router. Using&nbsp;phone having inserted password responds with No connection. The line may be active but somehow the signal is not getting to the Router. Probably need an engineer visit but no idea how to arrange one.</SPAN></P> Mon, 06 Apr 2026 12:39:41 GMT https://helpforum.sky.com/t5/Broadband/How-do-you-book-an-engineer-visit/m-p/5247367#M558840 PhilipPatrick 2026-04-06T12:39:41Z https://helpforum.sky.com/t5/Broadband/How-do-you-book-an-engineer-visit/m-p/5247371#M558842 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4654363">@PhilipPatrick</a>&nbsp; &nbsp;First thing to check is this link to see if there are any outages in your area:<BR /><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR /><BR />If there isn't try running the line test here:<BR /><BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR /><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 06 Apr 2026 12:42:37 GMT https://helpforum.sky.com/t5/Broadband/How-do-you-book-an-engineer-visit/m-p/5247371#M558842 GD1 2026-04-06T12:42:37Z