https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246797#M558742 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4653715">@Emily1429</a>&nbsp;<BR /><STRONG>Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier? </STRONG><BR /><BR />The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse. <BR /><BR />With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Sun, 05 Apr 2026 11:33:18 GMT Daniel0210 2026-04-05T11:33:18Z https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246770#M558736 <P>Hi. My WiFi contract has ended and I returned my sky wifi box but I've had an email saying Sky haven't received this? Can you please confirm if this is junk email or if you actually haven't received it?<FONT size="1 2 3 4 5 6 7" color="#999999"> [removed] </FONT>Thanks!&nbsp;</P> <P>&nbsp;</P> <P><FONT size="1 2 3 4 5 6 7" color="#999999">Moderator Actions: Removed personal details</FONT></P> Mon, 06 Apr 2026 08:55:41 GMT https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246770#M558736 Emily1429 2026-04-06T08:55:41Z https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246781#M558737 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4653715">@Emily1429</a>&nbsp;</P> <P>When did you return it ?</P> Sun, 05 Apr 2026 11:07:12 GMT https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246781#M558737 caesarome 2026-04-05T11:07:12Z https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246796#M558741 <P>About 3 weeks ago!&nbsp;</P> Sun, 05 Apr 2026 11:30:29 GMT https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246796#M558741 Emily1429 2026-04-05T11:30:29Z https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246797#M558742 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4653715">@Emily1429</a>&nbsp;<BR /><STRONG>Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier? </STRONG><BR /><BR />The returns are dealt with by Unipart on behalf of Sky and they are apparently taking quite a number of weeks to process them at their warehouse. <BR /><BR />With or without proof of posting we can maybe get you some help from Skys Community Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky. <BR /><BR />Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.</P> Sun, 05 Apr 2026 11:33:18 GMT https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246797#M558742 Daniel0210 2026-04-05T11:33:18Z https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246826#M558746 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4653715">@Emily1429</a>&nbsp;</P> <P>What does it show here:</P> <P><BR /><A href="https://www.sky.com/ordertracking" target="_blank">https://www.sky.com/ordertracking</A></P> <P>&nbsp;</P> <P>It should update to say it has been received into stock when they has taken place so do you see this yet ?</P> Sun, 05 Apr 2026 12:22:08 GMT https://helpforum.sky.com/t5/Broadband/I-have-returned-my-wifi-box/m-p/5246826#M558746 caesarome 2026-04-05T12:22:08Z