topic Re: buffering in Broadband

buffering

Gabi6 — Sat, 04 Apr 2026 13:13:24 GMT

Over the past 2/3 days when we have watched tv via apps, there has been frequent buffering. We have never experienced this previously.

We have followed allinstructions to check wi-fi and network but problem persists.

I also notice that the sky address which shows on tv when checking network is not the name of our wi-fi system.

please could you help us address this issue

Re: buffering

_Claire — Sun, 05 Apr 2026 09:18:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141