topic Re: No internet in Broadband

No internet

Carriel — Sat, 04 Apr 2026 23:07:25 GMT

My internet has gone off I have run tests and it says it ok but still can't connect to the internet

Re: No internet

GD1 — Sat, 04 Apr 2026 23:17:57 GMT

@Carriel Tonights ongoing storm may well be a factor.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

Re: No internet

Carriel — Sat, 04 Apr 2026 23:22:15 GMT

I've done everything and still nothing and it went off about 11.15pm so nothing to do with sky works got no light on it at all

Re: No internet

Daniel0210 — Sun, 05 Apr 2026 04:21:26 GMT

@Carriel

If you are still having problems you may need to contact Sky to report it. The easiest / quickest way is to dial 150 free from your Sky Talk landline when the lines reopen later (if the landline is still working).