https://helpforum.sky.com/t5/Broadband/Disconnect-sky-guard/m-p/5246572#M558689 <P>We are unable to connect our PS5 to our broadband.&nbsp;<BR />we have searched the error code and is stating there is a block which is preventing us using this.</P><P>we are also unable to download apps on our smart tv because of this reason.</P> Sat, 04 Apr 2026 19:46:21 GMT DarlingAsh29 2026-04-04T19:46:21Z https://helpforum.sky.com/t5/Broadband/Disconnect-sky-guard/m-p/5246572#M558689 <P>We are unable to connect our PS5 to our broadband.&nbsp;<BR />we have searched the error code and is stating there is a block which is preventing us using this.</P><P>we are also unable to download apps on our smart tv because of this reason.</P> Sat, 04 Apr 2026 19:46:21 GMT https://helpforum.sky.com/t5/Broadband/Disconnect-sky-guard/m-p/5246572#M558689 DarlingAsh29 2026-04-04T19:46:21Z https://helpforum.sky.com/t5/Broadband/Disconnect-sky-guard/m-p/5246598#M558693 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4653477">@DarlingAsh29</a>&nbsp;</P> <P>I think by Sky Guard&nbsp;you mean Sky Broadband shield, you can change the settings via the MySky app or online here:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/myaccount/bb-and-talk/broadband-shield" target="_blank">https://www.sky.com/myaccount/bb-and-talk/broadband-shield</A></P> Sat, 04 Apr 2026 21:15:32 GMT https://helpforum.sky.com/t5/Broadband/Disconnect-sky-guard/m-p/5246598#M558693 caesarome 2026-04-04T21:15:32Z