topic Re: No Internet in Broadband

No Internet

Kairan — Fri, 03 Apr 2026 09:03:48 GMT

Hello,

My Internet was just cut off. My Ethernet connection dropped, and WiFi dropped too. There is a red light on the Sky Hub. Please help.

Re: No Internet

Kairan — Fri, 03 Apr 2026 09:05:10 GMT

Sorry it is yellow light on both Internet and Voice.

Re: No Internet

GD1 — Fri, 03 Apr 2026 09:11:20 GMT

@Kairan First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.