topic Re: Broadband speed slow in Broadband

Broadband speed slow

lucyw123 — Thu, 02 Apr 2026 16:53:24 GMT

Hi my broadband speed is slower than guaranteed and it says I'm eligible for the money back, this has been like this for a while. Can you tell me what my options are?

Re: Broadband speed slow

caesarome — Thu, 02 Apr 2026 18:46:54 GMT

@lucyw123 wrote:

Can you tell me what my options are?

@lucyw123

All is explained here with contacts options at the bottom of the page:

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

Re: Broadband speed slow

lucyw123 — Thu, 02 Apr 2026 19:29:01 GMT

So how do I change my contract with no upfront fees and what offers are available? I don't want to pay anymore than currently

Re: Broadband speed slow

caesarome — Thu, 02 Apr 2026 21:24:35 GMT

@lucyw123

As stated above, you need to get in touchw ith Sky support to speak to them about this.

Re: Broadband speed slow

Benmay — Sun, 10 May 2026 19:08:25 GMT

I need my broadband looked at