https://helpforum.sky.com/t5/Broadband/New-sky-hub/m-p/5245212#M558470 <P>Received an email asking me to order a new hub as my current hub is no longer receiving security updates. Tried to request one only to be told my account is suspended and I need to make a payment. This is nonsense as I pay by direct debit which comes out the first of every month. My subscription is all working as it should. No option anywhere to contact sky.</P> Thu, 02 Apr 2026 16:17:52 GMT kirkwp74 2026-04-02T16:17:52Z https://helpforum.sky.com/t5/Broadband/New-sky-hub/m-p/5245212#M558470 <P>Received an email asking me to order a new hub as my current hub is no longer receiving security updates. Tried to request one only to be told my account is suspended and I need to make a payment. This is nonsense as I pay by direct debit which comes out the first of every month. My subscription is all working as it should. No option anywhere to contact sky.</P> Thu, 02 Apr 2026 16:17:52 GMT https://helpforum.sky.com/t5/Broadband/New-sky-hub/m-p/5245212#M558470 kirkwp74 2026-04-02T16:17:52Z https://helpforum.sky.com/t5/Broadband/New-sky-hub/m-p/5245299#M558479 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4651859">@kirkwp74</a>&nbsp;</P> <P>150 is the number to call Sky on fromn your landline phone.</P> Thu, 02 Apr 2026 18:44:39 GMT https://helpforum.sky.com/t5/Broadband/New-sky-hub/m-p/5245299#M558479 caesarome 2026-04-02T18:44:39Z