https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5244767#M558380 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2866994">@Rita1234</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Thu, 02 Apr 2026 07:38:14 GMT Brill+Gill 2026-04-02T07:38:14Z https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5244219#M558257 We are still having to use mobile data, connection is poor. We've two different phones so its not a phone issue. You said you had fixed but you haven't and I'm paying 6.00 more a month when I was told less than 3.00 per month extra. Wed, 01 Apr 2026 13:16:15 GMT https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5244219#M558257 Rita1234 2026-04-01T13:16:15Z https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5244767#M558380 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2866994">@Rita1234</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Thu, 02 Apr 2026 07:38:14 GMT https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5244767#M558380 Brill+Gill 2026-04-02T07:38:14Z