https://helpforum.sky.com/t5/Broadband/Connected-but-no-Internet-access/m-p/5244634#M558351 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1738073">@npsaj</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 01 Apr 2026 21:17:54 GMT caesarome 2026-04-01T21:17:54Z https://helpforum.sky.com/t5/Broadband/Connected-but-no-Internet-access/m-p/5244622#M558347 New to sky broadband, had it one day and nothing but issues. White light on the hub but devices showing connected with no Internet access. Wed, 01 Apr 2026 21:03:03 GMT https://helpforum.sky.com/t5/Broadband/Connected-but-no-Internet-access/m-p/5244622#M558347 npsaj 2026-04-01T21:03:03Z https://helpforum.sky.com/t5/Broadband/Connected-but-no-Internet-access/m-p/5244634#M558351 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1738073">@npsaj</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Wed, 01 Apr 2026 21:17:54 GMT https://helpforum.sky.com/t5/Broadband/Connected-but-no-Internet-access/m-p/5244634#M558351 caesarome 2026-04-01T21:17:54Z