https://helpforum.sky.com/t5/Broadband/Layrynas/m-p/5244391#M558295 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4615306">@Laurynad</a>&nbsp;</P> <P>Does anything appear here for you:</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>You might qualify for broadband&nbsp;credit compensation&nbsp;if there is an external issue once the issue is fixed:</P> <P><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A></P> Wed, 01 Apr 2026 16:27:37 GMT caesarome 2026-04-01T16:27:37Z https://helpforum.sky.com/t5/Broadband/Layrynas/m-p/5244388#M558293 The internet has been down for 5 days, what am I paying for? Wed, 01 Apr 2026 16:23:05 GMT https://helpforum.sky.com/t5/Broadband/Layrynas/m-p/5244388#M558293 Laurynad 2026-04-01T16:23:05Z https://helpforum.sky.com/t5/Broadband/Layrynas/m-p/5244391#M558295 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4615306">@Laurynad</a>&nbsp;</P> <P>Does anything appear here for you:</P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P>&nbsp;</P> <P>You might qualify for broadband&nbsp;credit compensation&nbsp;if there is an external issue once the issue is fixed:</P> <P><A href="https://www.sky.com/help/articles/auto-compensation" target="_blank">https://www.sky.com/help/articles/auto-compensation</A></P> Wed, 01 Apr 2026 16:27:37 GMT https://helpforum.sky.com/t5/Broadband/Layrynas/m-p/5244391#M558295 caesarome 2026-04-01T16:27:37Z