Fiber installed and linked to wrong address

Stu81 — Wed, 01 Apr 2026 09:21:15 GMT

Hi I have had fiber installed but the engineer linked my fiber to the wrong address. The other address has since cancelled therefore due to it being linked to my address my fiber has been disconnected. Any help would be greatly appreciate.

Re: Fiber installed and linked to wrong address

caesarome — Wed, 01 Apr 2026 12:32:11 GMT

@Stu81

You will have to contact Sky about this so the number might be visible at the end of the help flow:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

topic Fiber installed and linked to wrong address in Broadband

Fiber installed and linked to wrong address

Re: Fiber installed and linked to wrong address