topic Re: Moving Home in Broadband

Moving Home

Bex12341234 — Wed, 01 Apr 2026 07:11:03 GMT

I have just moved house. I have moved next door. I booked a home move for yesterday but when I put in my new address it kept saying that it was the same as my exsisting address. The address is the same apart from the house name.

Anyway, it wouldn't accept my new address when I selected it from the drop down so I entered it manually which seemed to work.

However, the move hasn't happened. The WiFi is still connected at my old property and not at my new property. I've tried to re-book the move and I'm having the same issue.

Is there a way I can speak to a real person?

Re: Moving Home

GD1 — Wed, 01 Apr 2026 08:01:14 GMT

@Bex12341234 So did you bookj the home move then? Your posts suggests not?

That being the case then you won;t have a service at your new address, you'll need to book the home move which for vboradband will take a minimum of 10 working days to complete.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

Re: Moving Home

TimmyBGood — Wed, 01 Apr 2026 09:17:35 GMT

@Bex12341234 wrote:

The address is the same apart from the house name.

Realistically there's always going to be a significant risk that such an arrangement breaks sales platforms built on address databases.