topic Re: Upgradong to full fibre in Broadband

Upgradong to full fibre

Altrick — Tue, 31 Mar 2026 16:12:33 GMT

Trying to upgrade my superfast package to the full fibre deal. Complete the application on line and also having spoke to an advisor. Each time I "successfully complete the booking I get a confirmation email followed 1 minutes later saying application failed needing more information. I have tried several times including live on phone as instructed with agent who completes the booking. I then get confirmation followed immediately with a failed message. Suggestions

Re: Upgradong to full fibre

Chrisee — Wed, 01 Apr 2026 06:36:15 GMT

@Altrick you need to talk to Sky as this needs checking out from their end. Therecsre various different reasons why an online order gets bounced so rather than speculate you need to find out why. I can see your post has been escalated to the Sky team who support the forum who should be in touch soon offering an online chat via the forum or you can call in when Sky's lines open at 8.00 am.

Re: Upgradong to full fibre

Altrick — Wed, 01 Apr 2026 06:53:23 GMT

Thanks for your suggestion. I have spoken to sky , 3 different operators none will take ownership of the issue.. as of last night a helpful lady in Buldaria seems to be doing something. I have spent hours trying to get help on this and the virtual assistant is an insult. Past time sky made communication possible if not easier