https://helpforum.sky.com/t5/Broadband/Master-Socket-C5/m-p/5243889#M558198 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4650160">@Tapps21</a>&nbsp;I can see your pist has been escalated to the Sky team who support the forum thry should be intouch offering acchat session so this can be sorted. Normally customersxshould not touch master phone sockets as they are Openreach property.</P> Wed, 01 Apr 2026 06:30:05 GMT Chrisee 2026-04-01T06:30:05Z https://helpforum.sky.com/t5/Broadband/Master-Socket-C5/m-p/5243642#M558097 <P>We've taken the front off our Master Socket 5c &amp; I've obviously disconnected a wire as we now have no WiFi connection .</P> Tue, 31 Mar 2026 17:55:13 GMT https://helpforum.sky.com/t5/Broadband/Master-Socket-C5/m-p/5243642#M558097 Tapps21 2026-03-31T17:55:13Z https://helpforum.sky.com/t5/Broadband/Master-Socket-C5/m-p/5243889#M558198 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4650160">@Tapps21</a>&nbsp;I can see your pist has been escalated to the Sky team who support the forum thry should be intouch offering acchat session so this can be sorted. Normally customersxshould not touch master phone sockets as they are Openreach property.</P> Wed, 01 Apr 2026 06:30:05 GMT https://helpforum.sky.com/t5/Broadband/Master-Socket-C5/m-p/5243889#M558198 Chrisee 2026-04-01T06:30:05Z https://helpforum.sky.com/t5/Broadband/Master-Socket-C5/m-p/5243949#M558213 <P>Thanks for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4650160">@Tapps21</a></SPAN> an invite to chat.<BR /><BR />Please be aware conversations automatically close if there is no response within 48 hours.</P> Wed, 01 Apr 2026 07:52:09 GMT https://helpforum.sky.com/t5/Broadband/Master-Socket-C5/m-p/5243949#M558213 Brill+Gill 2026-04-01T07:52:09Z