topic Re: WiFi not working. Test on website says no issues in Broadband

WiFi not working. Test on website says no issues

Neha+and+Reemal — Tue, 31 Mar 2026 23:28:57 GMT

WiFi not working for half an hour.

Re: WiFi not working. Test on website says no issues

Aa49 — Tue, 31 Mar 2026 23:29:42 GMT

Same here , ha2 postcode

Re: WiFi not working. Test on website says no issues

Mitch84 — Tue, 31 Mar 2026 23:30:47 GMT

Same in ha4

Re: WiFi not working. Test on website says no issues

Aa49 — Tue, 31 Mar 2026 23:31:55 GMT

Same ha2

Re: WiFi not working. Test on website says no issues

RC35 — Tue, 31 Mar 2026 23:34:27 GMT

Same here

Re: WiFi not working. Test on website says no issues

amitji — Tue, 31 Mar 2026 23:41:04 GMT

Same here in HA4 Ruislip area. I reset the router several times. No green light in the Internet.

Re: WiFi not working. Test on website says no issues

Ufyfufhgyfufufu — Tue, 31 Mar 2026 23:47:23 GMT

Ditto ha5

Re: WiFi not working. Test on website says no issues

Donna1994 — Wed, 01 Apr 2026 00:05:18 GMT

Same ca3 postcode

Re: WiFi not working. Test on website says no issues

SJobe — Wed, 01 Apr 2026 00:13:01 GMT

Over an hour of no Internet now...

Re: WiFi not working. Test on website says no issues

Daniel0210 — Wed, 01 Apr 2026 04:26:15 GMT

All

Any broadband issues between midnight and 6-7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…

https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.