Wifi stopped working

MichelleW7 — Tue, 31 Mar 2026 23:25:13 GMT

Our wig has stopped working and there is a green light on our hub.

we've just finished setting up with a new provider and the switch isn't supposed to happen for a week but everything has stopped working now.

Re: Wifi stopped working

Mitch84 — Tue, 31 Mar 2026 23:27:04 GMT

Same here in the west London area-went out suddenly. Wonder if it's related?

Daniel0210 — Wed, 01 Apr 2026 04:27:49 GMT

@MichelleW7
Any broadband issues between midnight and 6-7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.