topic Re: Ring door bell goes offline when sky q updates in Broadband

Ring door bell goes offline when sky q updates

G0606777 — Tue, 31 Mar 2026 07:47:47 GMT

Over the past 4 weeks my ring doorbell as started to drop offline. As far as I can see this is coincident with Sky Q updates at 6 in the morning. I have put in an extender to give perfect signal to the doorbell and changed the doorbell but this hasn't helped.

Re: Ring door bell goes offline when sky q updates

Daniel0210 — Tue, 31 Mar 2026 08:33:16 GMT

@G0606777

See this link and adjust the settings on your Sky Q to none and see if that helps

https://www.sky.com/help/articles/using-the-standby-settings

Re: Ring door bell goes offline when sky q updates

G0606777 — Tue, 31 Mar 2026 13:53:30 GMT

Many Thanks, that sounds like it could help as the device is generally going off over night. Will give it a go and let you know.

Re: Ring door bell goes offline when sky q updates

TimmyBGood — Tue, 31 Mar 2026 14:49:12 GMT

@G0606777

Perhaps note that while changing that setting should disable the overnight low power mode there's no way for a user to prevent a Q box from doing a periodic reboot, which they do automatically to remedy a memory leak: if this is an issue for your camera coverage then using the Q hotspot functionality isn't ideal.