Having problems with connection dropping out

Natalie1222 — Mon, 30 Mar 2026 14:49:00 GMT

Our PS5 is connected to the sky booster box through a cable. The playstation internet connection drops out sometimes with no warning. We have replaced the cable that connects the PS5 to the box twice we have inspected where the ethernet cable plugs in and everything looks fine. I have done a health diagnostic test on the WiFi and router etc and everything looks fine. So I don't understand why our connection drops out. My partner thinks it's to do with Sky booster. Sky booster serial number D 5 0 0 2 1 4 C 0 0 0 2 8 2 D500214C000282 Information about your serial number Last checked: 17 minutes ago Connected devices (1): Good Booster performance: Good When I click on the connected devices the playstation doesn't show up but it is hardwired to the booster. Only our echo dot shows up on the lost which is odd.

Re: Having problems with connection dropping out

Brill+Gill — Tue, 31 Mar 2026 07:38:27 GMT

Hi @Natalie1222, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Having problems with connection dropping out in Broadband

Having problems with connection dropping out

Re: Having problems with connection dropping out