topic Re: New haus in Broadband

New haus

Demeterova — Tue, 31 Mar 2026 06:51:37 GMT

I moved to a different address and they don't want to help me.

Re: New haus

GD1 — Tue, 31 Mar 2026 06:57:51 GMT

@Demeterova Why don't they want to help you?

There has to be more to this?

Did you inform Sky before you moved? As you've posted on the Broadband Board you need to have booked a Home Move at least 10 working days beforehand. Did you do that?

Re: New haus

Chrisee — Tue, 31 Mar 2026 07:01:42 GMT

@Demeterova if you cannot book a home move online give Sky a call. However there are addresses where Sky cannot provide broadband because there is no connection to either the Openreach or City Fibre networks and one cannoot be run for some reason. One exampke is homes built by Persimmons who only allow connections via their own isp. There are a number of other reasons.

If you explain a bit more forum members can advise