topic Re: Poor broadband in Broadband

Poor broadband

AndyHough — Tue, 31 Mar 2026 05:06:53 GMT

Not for the first time I'm experiencing a lack of connectivity with Sky broadband.

this is a regular fault with outages and connections struggling almost daily.

how long until I'm entitled to leave penalty free due to poor service ? Thanks

Re: Poor broadband

Daniel0210 — Tue, 31 Mar 2026 06:04:03 GMT

@AndyHough wrote:
how long until I'm entitled to leave penalty free due to poor service ?

@AndyHough

Sky have been sending out emails and letters regarding the April 2026 annual price increases.

Once yours arrives it contains a number to call if you wish to cancel certain Sky services penalty free. You have 30 days to call after receiving the notification. Leaving penalty free only applies to Sky+, Sky Q, or Broadband/Talk.

Re: Poor broadband

AndyHough — Tue, 31 Mar 2026 16:49:16 GMT

There are numerous times the connection drops out and for what I pay it's frustratingly poor. Where does the line get drawn as to when it's not up to standard and value for money is not being received?