topic Re: No Internet connection in Broadband

No Internet connection

Adam58 — Mon, 30 Mar 2026 23:30:23 GMT

Have tried running your interent test 4 times and it says there are no issues. The red lights on my router say different. I gmhavecresterted the device snd still no connection. Which means i havd no access for TV or work. Hopefully this gets resolved by the morning but it's not great when your own tools say there is a connection when there blatantly isn't

Re: No Internet connection

Kimbaw — Mon, 30 Mar 2026 23:36:23 GMT

Same here. Based in north London

Re: No Internet connection

Skyflyers — Mon, 30 Mar 2026 23:37:52 GMT

Same here in West Sussex

Re: No Internet connection

PaulChesterfiel — Mon, 30 Mar 2026 23:38:15 GMT

Same here. App says everything is okay 😂

Re: No Internet connection

MT110 — Mon, 30 Mar 2026 23:39:52 GMT

I have exactly the same problem in the Barnet area which isn't good. Fingers crossed it's resolved by the morning.

Re: No Internet connection

wolf245 — Mon, 30 Mar 2026 23:42:10 GMT

Same here in Chesterfield

Re: No Internet connection

Charlottelucyy — Mon, 30 Mar 2026 23:42:47 GMT

Same my internet light isn't even on yet it's saying on the app there's no issues! I'm in Chesterfield

Re: No Internet connection

ffffyhghj — Mon, 30 Mar 2026 23:49:19 GMT

Same here, also Barnet...

Re: No Internet connection

Teddy — Mon, 30 Mar 2026 23:51:14 GMT

Another one here with the same issue. In Barnet.

Re: No Internet connection

Skz14314 — Mon, 30 Mar 2026 23:51:50 GMT

Same here. Barnet area

Re: No Internet connection

Jobella1 — Tue, 31 Mar 2026 00:00:55 GMT

Just happened here in Sunderland area

Re: No Internet connection

Bobby1971 — Tue, 31 Mar 2026 00:04:07 GMT

Same in Barnet. No internet which means no ring doorbell or alarm so thanks sky

no sleep for me

Re: No Internet connection

Goggins1 — Tue, 31 Mar 2026 00:11:04 GMT

Yup down in Enfield too.

Re: No Internet connection

GodLikeGenius — Tue, 31 Mar 2026 00:20:22 GMT

Belfast is down too!!!

Re: No Internet connection

KSLxx — Tue, 31 Mar 2026 00:26:54 GMT

Same here. No Internet connection, wifi or access to my Home page despite tv and online checks telling everything is fine.

Re: No Internet connection

KSLxx — Tue, 31 Mar 2026 00:29:02 GMT

I'm also in Barnet and can't access WiFi, Internet or Home page

Re: No Internet connection

GD1 — Tue, 31 Mar 2026 00:31:30 GMT

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Please be aware that outages after midnight are usually down to maintenance, please see this pinned post https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#

Re: No Internet connection

KSLxx — Tue, 31 Mar 2026 00:38:51 GMT

Thank you for trying to help. Have checked and tried all of that and nothing is working and service checker says everything is fine. If there is maintenance work it would be nice to be informed. Considering there's a few of us from the same area having issues I'm guessing it is maintenance

Re: No Internet connection

MT110 — Tue, 31 Mar 2026 00:47:57 GMT

Judging by the various posts, this may be a nationwide problem.

Re: No Internet connection

Daniel0210 — Tue, 31 Mar 2026 01:13:03 GMT

@MT110

If it was a nationwide issue the forum board will have gone into meltdown. There have been less than 20 posts on this thread.

As stated by @GD1 any broadband issues between midnight and 6-7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am.