https://helpforum.sky.com/t5/Broadband/Connection/m-p/5242919#M557908 <P>There is an error detected but the app is just sending me in circles from checking WiFi or broadband- both say the connection is fine but I have none. Randomly cut off now without wifi. &nbsp;</P> Mon, 30 Mar 2026 19:22:24 GMT Kearney6 2026-03-30T19:22:24Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/5242919#M557908 <P>There is an error detected but the app is just sending me in circles from checking WiFi or broadband- both say the connection is fine but I have none. Randomly cut off now without wifi. &nbsp;</P> Mon, 30 Mar 2026 19:22:24 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/5242919#M557908 Kearney6 2026-03-30T19:22:24Z https://helpforum.sky.com/t5/Broadband/Connection/m-p/5242980#M557918 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4649353">@Kearney6</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 30 Mar 2026 20:54:59 GMT https://helpforum.sky.com/t5/Broadband/Connection/m-p/5242980#M557918 caesarome 2026-03-30T20:54:59Z