https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5242909#M557904 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4649288">@Christine-27</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 30 Mar 2026 18:58:03 GMT caesarome 2026-03-30T18:58:03Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5242852#M557888 Please help as I have a msg saying i do not have Internet connection. I've checked all connections, i have all lights on etc. The only thing that I have don,s disconnect &amp; unplug the sky Q mini from my bedroom. Please advise by return msg or email. Thankbyou Mon, 30 Mar 2026 18:14:49 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5242852#M557888 Christine-27 2026-03-30T18:14:49Z https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5242909#M557904 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4649288">@Christine-27</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Mon, 30 Mar 2026 18:58:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection/m-p/5242909#M557904 caesarome 2026-03-30T18:58:03Z