https://helpforum.sky.com/t5/Broadband/Connection-error/m-p/5242464#M557812 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4648789">@Jade207</a>&nbsp;you are not talking to Sky by posting in this forum. Check the lights on your Sky hub and follow the steps here&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P>&nbsp;</P> <P>The onlinecservice checker takes yup to an hour to pick up a dropped connection so should help by now.</P> Mon, 30 Mar 2026 12:00:01 GMT Chrisee 2026-03-30T12:00:01Z https://helpforum.sky.com/t5/Broadband/Connection-error/m-p/5242381#M557780 <P>Our WiFi connection keeps constantly dropping signal and when I use the diagnostic on your site, it claims everything is running well. And from this morning I currently have no internet connection at all</P> Mon, 30 Mar 2026 10:27:52 GMT https://helpforum.sky.com/t5/Broadband/Connection-error/m-p/5242381#M557780 Jade207 2026-03-30T10:27:52Z https://helpforum.sky.com/t5/Broadband/Connection-error/m-p/5242464#M557812 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4648789">@Jade207</a>&nbsp;you are not talking to Sky by posting in this forum. Check the lights on your Sky hub and follow the steps here&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A></P> <P>&nbsp;</P> <P>The onlinecservice checker takes yup to an hour to pick up a dropped connection so should help by now.</P> Mon, 30 Mar 2026 12:00:01 GMT https://helpforum.sky.com/t5/Broadband/Connection-error/m-p/5242464#M557812 Chrisee 2026-03-30T12:00:01Z