https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5242227#M557763 <P>Broadband is currently down. The lights on the WiFi hub are on, except for internet. Unable to connect to fibre.</P><P>I can log in to my account, view my bills etc, but when I click "check service in area" I get the following error message. If I try to reset the box through my account, I get the message as well.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000060260.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/117151i94122EBA544B31B5/image-size/medium?v=v2&amp;px=400" role="button" title="1000060260.jpg" alt="1000060260.jpg" /></span></P><P> </P> Mon, 30 Mar 2026 08:22:58 GMT Ghoosstie 2026-03-30T08:22:58Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5242227#M557763 <P>Broadband is currently down. The lights on the WiFi hub are on, except for internet. Unable to connect to fibre.</P><P>I can log in to my account, view my bills etc, but when I click "check service in area" I get the following error message. If I try to reset the box through my account, I get the message as well.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000060260.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/117151i94122EBA544B31B5/image-size/medium?v=v2&amp;px=400" role="button" title="1000060260.jpg" alt="1000060260.jpg" /></span></P><P> </P> Mon, 30 Mar 2026 08:22:58 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5242227#M557763 Ghoosstie 2026-03-30T08:22:58Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5242459#M557810 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4386432">@Ghoosstie</a>&nbsp;I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.</P> <P>&nbsp;</P> <P>See here for more on escalation see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147" target="_blank">My Post Has Been Escalated – What Happens Next on Sky Community</A></P> Mon, 30 Mar 2026 11:57:29 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5242459#M557810 Chrisee 2026-03-30T11:57:29Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5242482#M557820 <P>Thanks <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2606732">@Chrisee</a></SPAN> &nbsp;for escalating this. We’ve sent <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4386432">@Ghoosstie</a></SPAN> an invite to chat.<BR /><BR />Please be aware conversations automatically close if there is no response within 48 hours.</P> Mon, 30 Mar 2026 12:14:41 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/5242482#M557820 J_ham 2026-03-30T12:14:41Z