Moving house fails

MMM26 — Sun, 29 Mar 2026 16:53:38 GMT

I am moving house, so scheduling that at https://www.sky.com/moving-home, but no matter how many times I try, after the final submission, the page says 'Sorry there was a failure' or that sort and I can not switch off the current one and on the new one at new home. As we are moving soon, this has to be sorted, but there does not seem to be any help line for this.... Would anyone be able to help me here?

Re: Moving house fails

Daniel0210 — Sun, 29 Mar 2026 16:57:51 GMT

@MMM26

If that continues give Sky a call so hopefully an agent can arrange it for you.

Call Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

topic Moving house fails in Broadband

Moving house fails

Re: Moving house fails