Flaky broadband connection over the last 48 hours

Brommy — Sun, 29 Mar 2026 13:35:30 GMT

Been with Sky for years for broadband and it's always been super reliable. We've got Sky Utrafast. However, in the past 48 hours the router keeps dropping off connection to the network and stops broadcasting wifi. A reboot has fixed it every time, but its happened 5 times in the last 48, and I can count on the fingers of one hand the number of times its happened in the previous 2 or 3 years.

The voice light has remained amber after each reset, which makes me think its something exchange/network related.

We're in Norfolk (just south of Norwich) and the network/service checker always says there is no issue. Is there anything I should check/can check with the router itself or the wall box?

Re: Flaky broadband connection over the last 48 hours

Brill+Gill — Tue, 31 Mar 2026 07:28:09 GMT

Hi @Brommy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Flaky broadband connection over the last 48 hours in Broadband

Flaky broadband connection over the last 48 hours

Re: Flaky broadband connection over the last 48 hours