https://helpforum.sky.com/t5/Broadband/Booster-issues/m-p/5241694#M557688 <P>Hi</P><P>I recently had a new router sent to me as my old one stopped working. &nbsp;It came with a small white plug in box which I assumed was the booster. &nbsp;I sent back both the old router and the old big booster but now we can't get wifi upstairs. &nbsp;I think perhaps the small white box is not the booster?! &nbsp;I am paying an additional £7.50 per month for this service.</P><P>Please advise</P><P>Thanks</P><P>Amanda</P> Sun, 29 Mar 2026 12:35:26 GMT Edinburghgirl 2026-03-29T12:35:26Z https://helpforum.sky.com/t5/Broadband/Booster-issues/m-p/5241694#M557688 <P>Hi</P><P>I recently had a new router sent to me as my old one stopped working. &nbsp;It came with a small white plug in box which I assumed was the booster. &nbsp;I sent back both the old router and the old big booster but now we can't get wifi upstairs. &nbsp;I think perhaps the small white box is not the booster?! &nbsp;I am paying an additional £7.50 per month for this service.</P><P>Please advise</P><P>Thanks</P><P>Amanda</P> Sun, 29 Mar 2026 12:35:26 GMT https://helpforum.sky.com/t5/Broadband/Booster-issues/m-p/5241694#M557688 Edinburghgirl 2026-03-29T12:35:26Z