https://helpforum.sky.com/t5/Broadband/No-optical-network-terminal/m-p/5241207#M557630 We have an optical connection to the outside of our house and the Sky Hub router but without thr optical network terminal on the inside of our house we are still without access to the Internet at home. I've had to go to Tesco to use their WiFi just to send this message. I need an engineer as soon as possible to come and fix this but I can't even find a phone number to call and sort this out. Sat, 28 Mar 2026 15:46:58 GMT HTumber 2026-03-28T15:46:58Z https://helpforum.sky.com/t5/Broadband/No-optical-network-terminal/m-p/5241207#M557630 We have an optical connection to the outside of our house and the Sky Hub router but without thr optical network terminal on the inside of our house we are still without access to the Internet at home. I've had to go to Tesco to use their WiFi just to send this message. I need an engineer as soon as possible to come and fix this but I can't even find a phone number to call and sort this out. Sat, 28 Mar 2026 15:46:58 GMT https://helpforum.sky.com/t5/Broadband/No-optical-network-terminal/m-p/5241207#M557630 HTumber 2026-03-28T15:46:58Z https://helpforum.sky.com/t5/Broadband/No-optical-network-terminal/m-p/5241490#M557662 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4647541">@HTumber</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 29 Mar 2026 08:14:40 GMT https://helpforum.sky.com/t5/Broadband/No-optical-network-terminal/m-p/5241490#M557662 Brill+Gill 2026-03-29T08:14:40Z