topic Parental controls disappeared from sky app in Broadband

Parental controls disappeared from sky app

Mark4110 — Sat, 28 Mar 2026 14:20:17 GMT

We have Sky WiFi max for the Parental controls but they have disappeared from my sky app so I can't control them? Been like it for 2 days?!

I've tried deleting app and reinstalling, turning hub on and off

Re: Parental controls disappeared from sky app

caesarome — Sat, 28 Mar 2026 16:41:37 GMT

@Mark4110

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Parental controls disappeared from sky app

LJB-C — Sat, 28 Mar 2026 17:57:23 GMT

Thanks for escalating this @caesarome. We’ve sent an invite to chat over @Mark4110

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Parental controls disappeared from sky app

Marie150 — Mon, 20 Apr 2026 14:53:54 GMT

Can I ask if you managed to resolve this? I have the same issue and have tried everything. My sons device is currently paused and I have no way of unpausing. He needs it to study for his exams.