topic Re: Red light in Broadband

Red light

Amy712 — Fri, 27 Mar 2026 18:55:55 GMT

red light on new property since first switched on. No lights on ONT box

Re: Red light

Chrisee — Sat, 28 Mar 2026 08:10:11 GMT

@Amy712 if there are no lights on the ONT pretty obviously the Sky hub will show a red light as it cannot connect. Check the ONT is plugged into a working power socket if it is and wont power up call Sky so they can arrangee to get it replaced.

Re: Red light

Brill+Gill — Sat, 28 Mar 2026 09:13:27 GMT

Hi @Amy712, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141