topic Re: No WiFi connection. in Broadband

No WiFi connection.

Emma_incognito — Fri, 27 Mar 2026 20:44:36 GMT

WiFi will not connect to my tv or phone. Shows as no Internet. Connected to router but no Internet.

Re: No WiFi connection.

caesarome — Fri, 27 Mar 2026 21:58:29 GMT

@Emma_incognito

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No WiFi connection.

stupatterson — Fri, 27 Mar 2026 23:47:26 GMT

Mine out as well open reach box shows red PON means no bb coming into home.

Sky checker says all good. It's obviously wrong

Re: No WiFi connection.

Daniel0210 — Sat, 28 Mar 2026 05:12:02 GMT

@stupatterson wrote:

Sky checker says all good. It's obviously wrong

@stupatterson

The service checker doesn't necessarily disclose a problem immediately and there can be up to an hours delay before it picks up a lost connection which is why, on here, we tend to advise on trying it again later.

This link provides information about the coloured lights you may see on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

If you are having a broadband issue the first thing to do (even if you’ve already tried it), is use this link to check if there are any outages or issues nearby that may identify a known fault, perhaps affecting multiple households ~
https://www.sky.com/servicechecker

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Bad weather?; Adverse weather can also impact your broadband.

Working from home?; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.