topic Re: No broadband in Broadband

No broadband

TonyCoad — Fri, 27 Mar 2026 01:22:30 GMT

No connection and thw router is flashing green

Tsimeone — Fri, 27 Mar 2026 01:36:40 GMT

Same here... m13 Manchester

Daniel0210 — Fri, 27 Mar 2026 05:14:11 GMT

@TonyCoad @Tsimeone
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Tsimeone — Fri, 27 Mar 2026 17:53:11 GMT

Thank you. It did come back online half an hour later. I forgot to update the reply

Richl12 — Fri, 27 Mar 2026 18:17:45 GMT

I've been having problems with slow speeds all week.

Daniel0210 — Fri, 27 Mar 2026 18:19:13 GMT

If the broadband has become slow see this link

TonyCoad — Fri, 27 Mar 2026 19:09:59 GMT

Came back about 2am?!

Chrisee — Fri, 27 Mar 2026 21:23:49 GMT

@TonyCoad wrote:

Came back about 2am?!

@TonyCoad typically that means the outage was caused by maintenance activity