topic Re: No broadband in Broadband

No broadband

TonyCoad — Fri, 27 Mar 2026 01:22:30 GMT

No connection and thw router is flashing green

Re: No broadband

Tsimeone — Fri, 27 Mar 2026 01:36:40 GMT

Same here... m13 Manchester

Re: No broadband

Daniel0210 — Fri, 27 Mar 2026 05:14:11 GMT

@TonyCoad @Tsimeone
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

Re: No broadband

Tsimeone — Fri, 27 Mar 2026 17:53:11 GMT

Thank you. It did come back online half an hour later. I forgot to update the reply

Re: No broadband

Richl12 — Fri, 27 Mar 2026 18:17:45 GMT

I've been having problems with slow speeds all week.

Re: No broadband

Daniel0210 — Fri, 27 Mar 2026 18:19:13 GMT

@Richl12

If the broadband has become slow see this link

https://www.sky.com/help/articles/broadband-diagnostic-start

Re: No broadband

TonyCoad — Fri, 27 Mar 2026 19:09:59 GMT

Came back about 2am?!

Re: No broadband

Chrisee — Fri, 27 Mar 2026 21:23:49 GMT

@TonyCoad wrote:

Came back about 2am?!

@TonyCoad typically that means the outage was caused by maintenance activity

Re: No broadband

Bb55 — Tue, 23 Jun 2026 22:22:14 GMT

I have no broadband I have two green and one red on my router

Re: No broadband

Daniel0210 — Wed, 24 Jun 2026 02:58:51 GMT

@Bb55
Use this link to check if there are any issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker

Its always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔸

Various hub lights; This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT?; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#M1014

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky say it's fine for customers working from home to use it, they won’t receive additional or quicker support.

Re: No broadband

Joshy2 — Mon, 13 Jul 2026 20:15:11 GMT

Broadband keeps dropping out all day everyday for the last week or so can watch TV on my sky q mini box in bedroom as a result of broadband dropping out

Re: No broadband

caesarome — Mon, 13 Jul 2026 21:18:24 GMT

@Joshy2

See the post above by @Daniel0210 as it applies to you as well.