topic Re: Broadband dropping repeatedly in Broadband

Broadband dropping repeatedly

MrsDaggers — Fri, 27 Mar 2026 14:56:30 GMT

Our broadband drops connection between WiFi and devices frequently. I have restarted the hub but it hasn't made a difference.

Re: Broadband dropping repeatedly

caesarome — Fri, 27 Mar 2026 17:02:25 GMT

@MrsDaggers

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband dropping repeatedly

MrsDaggers — Fri, 27 Mar 2026 17:06:16 GMT

I'd tried this earlier and reran again now. It all comes back as ok but the devices in our house don't agree!

Re: Broadband dropping repeatedly

MrsDaggers — Tue, 31 Mar 2026 14:55:37 GMT

Ended up in a chat with Sky assistant and ordered new router.