https://helpforum.sky.com/t5/Broadband/Intermittent-streaming-and-phone/m-p/5239484#M557419 <P>We have had intermittent tv and phone issues for 2 days. Streaming &nbsp;is 5 minutes watching then it stops and we get the wheel, then it re downloads slowly and plays gain.&nbsp;</P> Thu, 26 Mar 2026 20:00:00 GMT Michelleba 2026-03-26T20:00:00Z https://helpforum.sky.com/t5/Broadband/Intermittent-streaming-and-phone/m-p/5239484#M557419 <P>We have had intermittent tv and phone issues for 2 days. Streaming &nbsp;is 5 minutes watching then it stops and we get the wheel, then it re downloads slowly and plays gain.&nbsp;</P> Thu, 26 Mar 2026 20:00:00 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-streaming-and-phone/m-p/5239484#M557419 Michelleba 2026-03-26T20:00:00Z https://helpforum.sky.com/t5/Broadband/Intermittent-streaming-and-phone/m-p/5239588#M557437 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3120566">@Michelleba</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Thu, 26 Mar 2026 22:02:22 GMT https://helpforum.sky.com/t5/Broadband/Intermittent-streaming-and-phone/m-p/5239588#M557437 caesarome 2026-03-26T22:02:22Z