topic Re: Fibre in Broadband

Fibre

Victor14 — Thu, 26 Mar 2026 11:07:28 GMT

I haven't had an internet connection for 3 hours, I've done 10 tests, restarted the modem 10 times, I've done everything possible and nothing has worked.

Re: Fibre

Chrisee — Thu, 26 Mar 2026 11:38:40 GMT

@Victor14 if you run the service checker in the My Sky app using a mobile connection it should take you through a few steps before booking an engineer. If it doesnt call Sky to report the fault.

Re: Fibre

Victor14 — Thu, 26 Mar 2026 14:15:08 GMT

and without calling support there is no way to check what the problem is if my internet is not working very, very well.

Re: Fibre

Chrisee — Thu, 26 Mar 2026 14:49:37 GMT

Actually @Victor14 Sky's online service checker does a pretty solid job of diagnosing faults and assigning the correct engineer sufficently accurately that Openreach gives it direct access to their engineering diaries. The customer service reps use a similar set up if you call in.