topic Re: Nothing working in Broadband

Nothing working

L4 — Thu, 26 Mar 2026 10:21:58 GMT

No internet broadband connection or booster working

Re: Nothing working

caesarome — Thu, 26 Mar 2026 10:26:28 GMT

If you have Sky Fibre and your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Nothing working

L4 — Thu, 26 Mar 2026 10:35:42 GMT

It keeps going off and on I reset everything and it goes off again to be honest I don't know what else to try I've done everything I could possibly do next step an engineer

Re: Nothing working

caesarome — Thu, 26 Mar 2026 12:10:24 GMT

@L4

What was the result of the line test you ran ?