topic Re: Sky hub in Broadband

Sky hub

manicdonna — Wed, 25 Mar 2026 18:42:01 GMT

After 5 days and numerous phone calls, sky hub still not setting up on mysky app

Have uninstalled and reinstalled mysky app on a number of occasions per sky's instructions....no joy

Sky sent out a sky pod booster thing which would supposedly fix the problem 🙄but obviously won't connect to hub

Really regretting changing broadband providers now 😢

Any more suggestions before I change back to my original broadband provider with whom I had no problems

Re: Sky hub

Danz994 — Thu, 26 Mar 2026 10:16:35 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141