topic Re: Internet not working in Broadband

Internet not working

OliverB95 — Wed, 25 Mar 2026 08:51:05 GMT

Hello, my Internet is not working the light is fully off and cannot connect to any of my devices

Re: Internet not working

caesarome — Wed, 25 Mar 2026 09:47:59 GMT

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working

Chrisee — Wed, 25 Mar 2026 09:49:51 GMT

@OliverB95 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get you acreplacement. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

This page explaind more about escalation My Post Has Been Escalated – What Happens Next on Sky Community

Re: Internet not working

Brill+Gill — Wed, 25 Mar 2026 09:58:47 GMT

Hi @Chrisee, thanks for escalating this. We’ve sent @OliverB95 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.